Last Updated: November 4, 2026
Welcome to Jemelli. This website is operated by jemelli.com. These Terms of Service govern your access to and use of our website, purchases made through our website, and related services.
By accessing our website, browsing products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service and other applicable policies published on our website.
If you do not agree with any part of these Terms, please discontinue using our website and services.
1. Eligibility to Use Our Website
You must be of legal adult age in your country or region, or use our website under the lawful authorization and supervision of a parent or legal guardian.
You agree to provide true, accurate, and complete information when using our website and purchasing products.
You must not use our website for any unlawful, fraudulent, or harmful activities that violate the legitimate rights of others.
2. Website Use Requirements
You agree not to:
- Use our website in violation of applicable laws and regulations.
- Access our systems, servers, or other customer accounts without authorization.
- Upload malicious code, viruses, or other content that may compromise website security.
- Use automated tools to maliciously access, scrape, or interfere with our services.
- Engage in fraudulent transactions, false orders, or other improper activities.
We reserve the right to restrict or terminate access where permitted by applicable law if these requirements are violated.
3. Product Information and Descriptions
We make reasonable efforts to ensure that product names, images, descriptions, material information, and other product details displayed on our website are accurate and complete.
Actual product colors, appearance, dimensions, and details may vary slightly due to differences in device displays, screen settings, lighting conditions, and manufacturing batches.
For jewelry products, materials, dimensions, designs, and related characteristics are described on the respective product pages.
We reserve the right to modify product descriptions, images, and related information where permitted by applicable law.
4. Product Prices and Currency
Unless otherwise stated, the default currency displayed on our website is United States Dollars (USD).
Our website may support additional currencies for display and payment depending on customer location and checkout settings.
- Product prices may change due to market conditions, promotional activities, or business adjustments.
- Product prices and applicable discounts will be confirmed during checkout.
- Applicable taxes and shipping charges will be displayed during checkout where relevant.
- The final amount payable is the amount displayed at checkout when the order is submitted.
5. Orders and Order Confirmation
When you place an order through our website, you are submitting a request to purchase the selected products.
Successful order submission does not necessarily mean that the order has been finally accepted. We may determine whether to accept an order based on payment status, product availability, order information, and security verification.
Order confirmation details will be sent to the email address you provide.
If an order cannot be completed or requires additional verification, we may contact you by email.
6. Payments and Transaction Processing
We may process payments through third-party payment service providers.
You agree to:
- Provide valid and accurate payment and billing information.
- Pay the amount displayed during checkout.
- Comply with the applicable terms of the relevant payment service providers.
We do not actively store complete payment card numbers or card security codes on our website.
Payment authorization and transaction processing times may depend on the relevant payment service provider.
7. Order Cancellations and Modifications
If you need to cancel an order or change the products, quantities, or shipping address, please contact us as soon as possible.
Orders that have not entered processing or shipping may be eligible for modification or cancellation.
Once an order has entered packing, processing, or shipping, changes or cancellation may no longer be possible.
For orders that have already been shipped, please refer to our Return and Refund Policy.
8. Shipping and Delivery
Product delivery is subject to the Shipping Policy published on our website.
Estimated delivery times are provided for reference only. Actual delivery times may be affected by shipping services, weather conditions, customs inspections, and other circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate shipping addresses and contact information.
We will handle order delivery in accordance with applicable laws and relevant shipping requirements.
9. Returns and Refunds
All return, refund, and related after-sales requests are governed by the Refund Policy published on our website.
Customers must submit return requests within the specified period and ensure that returned products meet the applicable eligibility requirements.
Refund processing times, return shipping costs, and non-returnable product categories are subject to our Refund Policy and applicable laws.
10. Intellectual Property
All text, images, product displays, trademarks, graphics, designs, page layouts, and other content on our website are protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, or commercially use any website content without our prior written permission.
You must not infringe upon the intellectual property rights of our website or any third party.
11. User-Submitted Content
If you submit reviews, feedback, suggestions, photographs, or other content to us, you confirm that you have the legal rights necessary to submit such content.
To the extent permitted by applicable law, you grant us permission to use such content for website operations, customer service, product displays, and related business purposes.
You must not submit false, unlawful, infringing, malicious, or misleading content.
We reserve the right to remove inappropriate user-submitted content where reasonably necessary.
12. Third-Party Platforms and Services
We may use third-party platforms and service providers to support website operations, payment processing, shipping, data analytics, and other related functions.
These third-party services may be subject to their own terms of service, privacy policies, and other applicable rules.
We do not directly control the independent operations of third-party service providers, but we make reasonable efforts to select providers that meet our business requirements.
Please refer to the policies published by the relevant third parties for information about their independent services and terms.
13. Promotions and Discounts
We may offer discount codes, coupons, limited-time promotions, and other marketing activities from time to time.
Promotional offers may be subject to specific usage conditions, validity periods, and eligible product categories.
Unless otherwise expressly stated in the applicable promotional terms, different offers generally cannot be combined.
We reserve the right to modify, suspend, or discontinue promotional activities where permitted by applicable law.
14. Personal Information and Privacy
We collect, use, store, and process your personal information in accordance with the Privacy Policy published on our website.
By using our website, you acknowledge that your information may be processed for the purposes described in that Privacy Policy.
We take reasonable measures to protect customer information and comply with applicable data protection laws.
15. Service Availability and Disclaimer
We make reasonable efforts to keep our website operating properly, but we do not guarantee that our website will always be free from interruptions, errors, delays, or technical issues.
Products and services are provided subject to actual availability and inventory.
Product colors, material appearance, and design details may vary slightly due to device displays, lighting conditions, manufacturing differences, and other reasonable factors.
To the extent permitted by applicable law, we do not provide guarantees beyond those reasonably required for service interruptions or technical issues outside our control.
16. Limitation of Liability and Indemnification
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or special losses arising from improper website use, violations of these Terms, or circumstances beyond our reasonable control, except to the extent such liability cannot legally be excluded.
If your violation of these Terms, infringement of third-party rights, or unlawful activities result in claims or reasonable losses against us, you agree to assume the corresponding responsibility to the extent permitted by applicable law.
Nothing in these Terms excludes or limits any consumer rights or legal responsibilities that cannot be excluded or limited under applicable law.
17. Governing Law and Dispute Resolution
These Terms of Service and any disputes arising from the use of our website or purchases made through our website shall be interpreted and handled in accordance with the applicable laws of the People’s Republic of China and other applicable mandatory legal requirements.
In the event of a dispute, both parties should first attempt to resolve the matter through friendly negotiations.
If an agreement cannot be reached, the dispute may be submitted to the competent authorities or courts with jurisdiction.
Nothing in these Terms limits any non-waivable legal rights that consumers may have under the laws applicable in their place of residence.
18. Changes to These Terms and Contact Information
We reserve the right to modify these Terms of Service to reflect changes in our business operations, website services, or applicable legal requirements.
Any revised terms will be published on this page with an updated revision date.
If you have questions about these Terms of Service, your orders, or our website services, please contact us:
- Store Name: Jemelli
- Website: jemelli.com
- Email: [email protected]
- Phone: 914-939-4060
- Business Address: 800 Westchester Ave, Rye Brook, NY 10573
Thank you for visiting and choosing Jemelli. We look forward to providing you with a pleasant and convenient jewelry shopping experience.
