Last Updated: November 4, 2026
Thank you for shopping with Jemelli. We are committed to providing reliable and secure delivery services for our jewelry products. This Shipping Policy explains how orders placed through jemelli.com are processed, shipped, and delivered.
1. Order Processing Time
All orders are generally processed within 1–3 business days.
- Business days exclude weekends and public holidays.
- Processing begins after successful payment and order confirmation.
- Processing times may be extended during promotions, holidays, or periods of high order volume.
- If there is a significant processing delay, we will make reasonable efforts to notify you by email.
2. Shipping Destinations
We offer shipping to countries and regions supported by our available logistics services.
- Available destinations are listed during checkout.
- Shipping services and delivery coverage may vary by country or region.
- Certain remote locations, special addresses, or restricted delivery areas may not be eligible for shipping.
If your destination is not available at checkout, shipping to that location may currently be unsupported.
3. Estimated Delivery Time
Total delivery time includes both order processing time and shipping transit time.
- Processing Time: 1–3 business days.
- Estimated Shipping Time: 7–15 business days.
- Estimated Total Delivery Time: 8–18 business days.
These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on logistics arrangements, destination, customs procedures, and other external factors.
4. Shipping Costs
Applicable shipping costs will be displayed during checkout.
- Certain orders may qualify for free shipping.
- Any applicable shipping charges will be clearly displayed before payment is completed.
- Shipping fees may vary depending on the destination and shipping method.
- Promotional or free shipping offers are subject to the conditions displayed at checkout.
5. Order Confirmation and Shipping Notifications
After your order is successfully submitted and payment is completed, you will receive an order confirmation email.
Once your order has been shipped, we will make reasonable efforts to send a shipping confirmation email containing available tracking information.
Please ensure that you provide a valid email address when placing your order so that you can receive important order and delivery updates.
6. Order Tracking
Once your order has been shipped and tracking information is available, you can check your package status through the tracking link provided in the shipping notification.
- Tracking information may take 24–72 hours to appear or update in the carrier’s system.
- Tracking update frequency may vary between shipping providers.
- If your tracking information does not change immediately, please allow additional time for the system to update.
If tracking information remains unavailable for an extended period, please contact our customer service team.
7. Shipping Address and Contact Information
Please provide complete and accurate shipping information during checkout, including:
- Recipient’s full name.
- Complete street address.
- Apartment, floor, room, or unit number, if applicable.
- City, state, or province.
- Postal or ZIP code.
- Phone number and valid email address.
For jewelry orders, accurate delivery information helps reduce the risk of lost packages, misdelivery, and shipping delays.
8. Incorrect Addresses and Order Information Changes
If you notice an error in your shipping address or contact information after placing your order, please contact us as soon as possible.
- We will make reasonable efforts to assist with changes before order processing or shipment begins.
- Address changes may no longer be possible once an order has entered processing or has been handed over to the carrier.
- Additional costs resulting from incomplete or inaccurate information provided by the customer may be the customer’s responsibility.
Whether an address change can be completed depends on the order status and the shipping provider’s capabilities.
9. Shipping Delays
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances including:
- Severe weather, natural disasters, or other force majeure events.
- Public health emergencies or unexpected transportation restrictions.
- Customs inspections, clearance procedures, or international shipping arrangements.
- Holidays, promotional events, and peak shipping seasons.
- Remote locations, transportation restrictions, or special delivery conditions.
- Logistics provider operational changes and other circumstances beyond our reasonable control.
Such circumstances may cause actual delivery times to exceed the estimated timeframe.
10. Lost, Delayed, or Missing Packages
If your tracking information has not been updated for an extended period, your package appears lost, or the tracking status shows delivered but you have not received it, please contact us with your order number and tracking information.
We also recommend checking:
- Whether the shipping address on your order is correct.
- Your mailbox, front door, reception desk, or other usual delivery locations.
- Whether household members, neighbors, or building staff accepted the package.
- Delivery records provided by the shipping carrier.
We will review the situation and assist with reasonable next steps.
11. Failed Deliveries and Returned Packages
If a package cannot be delivered and is returned due to an incorrect address, unsuccessful delivery attempt, refusal, or other reasons, we will contact you regarding the next steps.
- Additional shipping fees may apply if reshipment is requested.
- Additional costs caused by incorrect information provided by the customer or failure to receive the package may be the customer’s responsibility.
- If delivery failure results from an error on our part, we will provide reasonable assistance depending on the circumstances.
12. Damaged or Incorrect Items
Jewelry products require proper protection during transportation.
Please inspect your package and products promptly after delivery.
If your item arrives damaged during shipping, has an apparent quality issue, or does not match your order, please contact us within 48 hours after delivery and provide your order number and clear photos.
We will review the situation and provide an appropriate resolution in accordance with our Return and Refund Policy.
13. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
- Orders that have not entered processing may be eligible for changes or cancellation.
- Orders that have entered packing, processing, or shipping may no longer be eligible for changes or cancellation.
- Shipped orders generally cannot be recalled directly.
If an order cannot be canceled, you may request a return after receiving the item in accordance with our Return and Refund Policy.
14. Customs, Import Duties, and Other Charges
For international shipments, certain countries or regions may impose import taxes, customs duties, or other charges under local laws and customs regulations.
- Such charges are determined by the relevant authorities in the destination country or region.
- Unless otherwise clearly stated during checkout, import taxes and customs charges may be the responsibility of the recipient.
- Customs clearance procedures may affect final delivery times.
- We do not control customs inspections, tax rates, or clearance procedures.
We encourage customers to review the import regulations of their destination country or region before placing an order.
15. Contact Information
If you have questions about order processing, delivery times, tracking information, or other shipping matters, please contact us:
- Store Name: Jemelli
- Website: jemelli.com
- Email: [email protected]
- Phone: 914-939-4060
- Business Address: 800 Westchester Ave, Rye Brook, NY 10573
Thank you for choosing Jemelli. We will make reasonable efforts to ensure that your jewelry order is handled carefully and delivered securely.
