Last Updated: November 4, 2026
At Jemelli, customer satisfaction is important to us. This Return and Refund Policy applies to eligible products purchased through jemelli.com and explains our return period, eligibility requirements, return procedures, and refund processing.
1. 30-Day Return Policy
We offer a 30-day return period starting from the date your order is delivered.
If you are not satisfied with your purchase, you may contact us to request a return within 30 days after delivery.
To qualify for a return, items must meet the following conditions:
- Items must be unworn, unused, and in their original condition as received.
- Items must be free from visible scratches, stains, damage, or alterations.
- Original tags, accessories, and packaging should remain intact whenever applicable.
- Items must be accompanied by an order number or valid proof of purchase.
For jewelry products, damage, wear, or deformation caused by personal use, wearing, or improper handling may make an item ineligible for return.
2. How to Request a Return
To request a return, please contact us within 30 days after delivery at: [email protected]
Please include the following information in your email:
- Order number.
- Email address used during checkout.
- Name of the item you wish to return.
- Reason for your return request.
- Clear photos of the item if your request involves damage or a quality issue.
After reviewing your request, our customer service team will provide return instructions, including the return method and designated return address.
Please do not send any items back before receiving return authorization and instructions from our team.
3. Return Method and Requirements
All returns must currently be completed by mail.
To ensure your return is handled properly:
- Please send the item to the designated address provided by our customer service team.
- We recommend using a shipping service with tracking.
- Please package jewelry carefully to prevent scratches, breakage, or other damage during transportation.
- Keep your return tracking number and shipping receipt until your refund has been completed.
Returns sent without following the designated instructions may experience processing delays.
4. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility:
- Returns due to a change of personal preference.
- Returns due to style, color, or other personal selection reasons.
- Returns because the customer no longer wants the item or for other reasons unrelated to product quality.
Our Responsibility:
- The item is confirmed to have a quality issue.
- The item arrives damaged during transportation.
- The item received does not match the order.
- The return is necessary due to an error on our part.
For returns caused by issues that are our responsibility, we will arrange reasonable return shipping assistance or another appropriate solution depending on the circumstances.
5. Damaged, Defective, or Incorrect Items
Please inspect your package and products promptly after delivery.
If your jewelry arrives damaged, has an apparent quality issue, or does not match your order, please contact us within 48 hours after delivery and provide:
- Order number.
- A detailed description of the issue.
- Clear photos of the item and packaging.
- Relevant shipping package photos if necessary.
- After reviewing the situation, we may offer a refund, replacement, or another appropriate resolution.
Please do not discard the item or its packaging before the review is completed, as these may be needed to verify the issue.
6. Non-Returnable Items
The following items may not be eligible for return:
- Items clearly marked as Final Sale or non-returnable on the product page, unless otherwise required by applicable law.
- Custom-made or personalized jewelry.
- Items that have been worn, used, or damaged due to personal handling.
- Items with visible scratches, deformation, stains, or unauthorized alterations.
- Items missing essential accessories or original packaging where their original condition cannot be verified.
- Items requested for return after the 30-day return period, except where otherwise required by law.
These exclusions do not affect any statutory consumer rights you may have under applicable laws.
7. Exchanges
We do not guarantee direct exchanges for every product.
If you would like a different jewelry style, color, or another product, we recommend requesting an eligible return under this policy and placing a new order after your refund has been processed.
If an item has a quality issue, is damaged during shipping, or is incorrect, please contact us so we can review the situation and assist you.
8. Refund Processing and Timing
Once we receive your returned item, we will inspect it to determine whether it meets the return requirements outlined in this policy.
If your return is approved, we will initiate the refund within 7 business days after receiving the returned item. Refunds will be issued to the original payment method.
Please note:
- Refunds are generally issued to the original payment account.
- Banks, credit card issuers, or third-party payment providers may require additional processing time.
- Weekends, public holidays, and internal banking procedures may affect the actual time required for the refund to appear in your account.
- The exact posting time depends on the processing speed of the relevant payment provider.
If your refund has not appeared within a reasonable period, please first contact your bank or payment provider. You may also contact us at our customer service email for further assistance.
9. Contact Information
If you have questions about returns, refunds, exchanges, or product quality, please contact us:
- Store Name: Jemelli
- Website: jemelli.com
- Email: [email protected]
- Phone: 914-939-4060
- Business Address: 800 Westchester Ave, Rye Brook, NY 10573
We appreciate your understanding and support and will do our best to provide timely and reasonable after-sales assistance.
